Last updated: March 4, 2026
These Terms of Service (“Terms”) govern your use of CrewForce, a product of EarthGuard Energy Solutions LLC (“Company,” “we,” “us,” or “our”), including our website at crewforce.cloud and all related AI services, voice agents, and automation tools (collectively, the “Service”).
By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service. If you are using the Service on behalf of a business, you represent that you have authority to bind that business.
CrewForce provides AI-powered back-office automation for home service contractors, including but not limited to: AI phone answering, appointment scheduling, permit assistance, invoicing, review management, and CRM integration. The Service uses artificial intelligence (AI) voice agents that may interact with your customers via telephone.
You must create an account to use the Service. You agree to provide accurate information, maintain the security of your credentials, and promptly update any changes. You are responsible for all activity under your account.
Massachusetts is a two-party consent state for call recording. Our AI voice agents inform all callers at the beginning of each call that they are interacting with an AI assistant and that the call may be recorded. By using the Service, you authorize us to record calls handled by our AI agents on your behalf. You are responsible for ensuring compliance with applicable call recording laws in your jurisdiction.
The Service is offered on a monthly subscription basis. By subscribing, you authorize us to charge your payment method on a recurring monthly basis. All fees are in US dollars. You may cancel at any time with 30 days notice. Cancellation takes effect at the end of the current billing period. No refunds are provided for partial months.
Subscriptions activate immediately on successful payment. There is no free trial. The first month is billed at checkout and on the same calendar day each subsequent month. Cancellation rights under Section 5 apply from day one.
Each plan includes a set number of AI-handled calls per month. Calls exceeding the included amount are billed at the overage rate for your plan. A billable call is defined as any AI engagement exceeding 20 seconds. Overage charges are capped at 2x your base monthly subscription price.
Early adopters may receive a promotional discount (“Founding 20”). The discount is locked for 12 months from subscription start date. After 12 months, standard pricing applies. This program is limited to 20 participants.
You agree not to: (a) use the Service for unlawful purposes; (b) transmit spam, harassment, or fraudulent content through the Service; (c) attempt to reverse-engineer, modify, or create derivative works of the Service; (d) resell or redistribute the Service without written permission; (e) use the Service to make automated calls in violation of TCPA or other telemarketing regulations.
Your use of the Service is also governed by our Privacy Policy. You retain ownership of your business data. We process data as necessary to provide the Service. We do not sell your data to third parties.
Our AI agents are designed to assist with common business operations but are not infallible. The Service may occasionally misinterpret caller intent, provide imprecise scheduling, or make errors. You acknowledge that AI technology has inherent limitations and agree to monitor outputs, especially during initial setup. We are not liable for business losses arising from AI errors.
The Service may integrate with third-party CRM platforms (e.g., Jobber, Salesforce). We are not responsible for the availability, accuracy, or functionality of third-party services. You are responsible for maintaining valid credentials for connected services.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF REVENUE, PROFIT, DATA, OR BUSINESS OPPORTUNITY. OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT PAID BY YOU IN THE TWELVE MONTHS PRECEDING THE CLAIM.
You agree to indemnify and hold harmless the Company from claims arising from: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of applicable laws; (d) content transmitted through the Service by you or your customers.
We strive for high uptime but do not guarantee 100% availability. We may temporarily suspend the Service for maintenance, updates, or circumstances beyond our control. We will provide reasonable notice when possible.
We reserve the right to modify these Terms at any time. Material changes will be communicated via email or in-app notification at least 30 days before taking effect. Continued use after changes constitutes acceptance.
Either party may terminate these Terms at any time. We may suspend or terminate your account immediately if you violate these Terms. Upon termination, your access to the Service ceases. We will retain your data for 30 days after termination, after which it may be permanently deleted.
These Terms are governed by the laws of the Commonwealth of Massachusetts, without regard to conflict of law principles. Any disputes shall be resolved in the state or federal courts located in Massachusetts.
For questions about these Terms, contact us at:
EarthGuard Energy Solutions LLC (d/b/a CrewForce)
Email: info@crewforce.cloud
Phone: (413) 600-0113