Refund & Cancellation Policy

Last updated: June 23, 2026

EarthGuard Energy Solutions LLC (d/b/a CrewForce, “we,” “us”) bills CrewForce subscriptions monthly. This policy explains billing, cancellation, and refunds.

1. Billing

• Subscriptions are monthly and billed in advance. Your subscription activates immediately on successful payment.
• There is no free trial. You pay for the first month at signup.
• Usage above your plan’s included calls is billed at $1.99 per additional call, capped at 2× your base plan price per month.
• Applicable state and local sales/use tax is added where required by law.

2. Cancellation

• You may cancel anytime from Settings → Billing (Stripe billing portal). No contracts, no cancellation fees.
• Cancellation takes effect at the end of your current billing period — your AI crew keeps working until then.
• You will not be charged again after the period in which you cancel.

3. Refunds

• Monthly fees are non-refundable for partial months — when you cancel, you keep access through the period you already paid for.
• If you were charged in error, or experienced a documented service failure, contact us within 30 days and we’ll review a refund in good faith.
• Overage charges are non-refundable once the calls have been delivered.

4. How to Request a Refund

Email info@crewforce.cloud from your account email with your company name and the charge in question. We respond within two business days.

5. Changes

We may update this policy; material changes will be posted here with a new “last updated” date.

Questions? info@crewforce.cloud